News

Nova Datacom Achieves Cisco Channel Customer Satisfaction Excellence

August 30, 2010 - Chantilly, VA

Nova Datacom, LLC, a provider of information assurance and security services to the public and private sectors, is pleased to announce their achievement of Customer Satisfaction Excellence within the Cisco Channel.

Cisco Customer Satisfaction (CSAT) continues to be one of the highest priorities of Cisco and a cornerstone of the Cisco Channel Partner Program. CSAT is an integral part of establishing customer loyalty, and gives partners a method to assess customer-to-partner relationships and actively address customer concerns. Partner Access onLine (PAL) provides partners with real-time, partner-customized access to Cisco best practice sharing. Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner Access Online tool (www.cisco.com/go/pal).

“Our customer service ratings are one of the many ways Nova Datacom continually ensures that we are providing the highest levels of service to our clients,” said Scott Morris, Chief Technologist. “By integrating tough delivery standards across all our practice areas, NDC strives to redefine top notch customer service and exceed customer expectations.”

Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. Nova Datacom will be recognized for Customer Satisfaction Excellence in the Cisco Partner Locator (www.cisco.com/go/partnerlocator) with a special indicator representing this achievement. Customers, Cisco personnel and partners will be able to identify Nova Datacom as having achieved outstanding customer satisfaction as part of Cisco’s worldwide assessment process. To be eligible for this award, Cisco Premier Partners must receive a minimum of 20 responses with a weighted average value of 4.60 based on a partner’s pre and post-sales support rating. Nova Datacom is proud to announce that their weighted average exceeded this minimum requirement, receiving a perfect score of 5.00 from all their customer responses.

For more information on Cisco Channel Customer Satisfaction Excellence, please visit: http://www.cisco.com/web/partners/pr11/pr20/announcement_031506.html

About Nova Datacom, LLC

Nova Datacom (NDC) M/WBE 8(a) provides solutions that expand, improve, and strengthen client capabilities to satisfy mission assurance objectives. Focused on four practice areas, Business Continuity (BCEP); Information Assurance; Governance, Risk, and Compliance; and Enterprise Networking, NDC provides expert-level expertise and proven past performance across multiple technology segments to the public and private sectors.

NDC's approach combines operational planning, budget optimization and cutting-edge security measures to provide a solid framework for daily operations that withstand disruption. We accomplish this through continual training and vendor agnostic technology expertise resulting in a team of the best minds in the IT community.

SBA-Certified 8(a), SBD, Minority Woman-Owned | Nova Datacom: Security is in our DNA

info@novadatacom.com or 703-234-9000.